Total Tools
Professional tools
Buyer: tradesmen and contractors
- Asks “Which battery fits this drill?”
- Was Staff repeating specs all day
- Now Answered from the live catalogue
Voice & chat agent · Bangla and English
The calls you miss are the ones you never hear about.
An agent that picks up every call and message — after hours, during rush, on holidays — answers the question, captures the lead, and books the appointment.
Live with Manoshi Group
Live in 2–3 weeks
Starts on overflow, not your main line
Inbound log · Thursday
How the conversation moves
Four kinds of caller. One agent. Your team decides what matters.
Everyone reaches someone in seconds. The agent finishes what it can finish, and everything needing judgement arrives at your team with the whole conversation attached.
Bangla and English
Answers 24/7
Never invents an answer
Every conversation logged
Hands over to a person
-
“Do you have this in stock?”
Answers from your own catalogue, then captures the lead.
-
“How much does it cost?”
Captures name, number, what they wanted and how soon — straight to your team.
-
“Can I come on Friday?”
Books against real availability and sends the confirmation.
-
“My order still hasn’t come”
Escalates to a person with the whole conversation attached.
-
Lead record · Calendar booking · Instant notification · Handover · Searchable transcript
The dotted line is the path that never happens: nobody waits on hold, nobody hears a queue, nobody leaves a voicemail that gets returned two days later.
Do the arithmetic
What is an unanswered call actually worth?
Use your own numbers. Most owners have never put a figure on this, which is exactly why it never gets fixed.
Walking out the door, annually
—
Revenue you already paid marketing money to create, lost at the last step. Change the numbers to match your business.
What the agent does
Six jobs an AI voice agent does on every call
Answers
Price, stock, hours, warranty — from your information. If it doesn't know, it says so.
Captures
Name, number, what they wanted, how soon. In your database before the call ends.
Books
Checks real availability, confirms the slot, sends the reminder. No double-booking.
Escalates
Complaints and negotiation go to a person — with the full conversation attached.
Never closes
11pm, Eid, three agents off sick. The line behaves the same at 2am as at 2pm.
Leaves a record
Every conversation searchable. You learn what customers keep asking for.
Delivered work
One client. Two brands. Two different buyers.
Manoshi Group distributes both in Bangladesh and gave full consent to publish this.
Decakila
Home appliances
Buyer: households
- Asks “What is the warranty on this?”
- Was Evening enquiries cold by morning
- Now Answered in plain Bangla, 24/7
Same engine. Different vocabulary, different register, different desk it routes
to.
Knowing which question each buyer is really asking is the work — the technology is the easy
part.
Where this pays for itself fastest
Businesses where one missed call is a real loss.
Real estate
Buyers call about a listing once. If nobody picks up they call the next agent — and that agent earns the commission.
Clinics & diagnostics
Most booking calls arrive while reception is with a patient. The agent takes the booking, confirms it, and reminds them the day before.
Education & migration consultancy
Enquiries arrive in bursts around intake deadlines, in two languages, with the same twenty questions every time.
Retail & e-commerce
Availability, price, delivery time, warranty — answered instantly at 11pm, when a large share of enquiries actually arrive.
The first step
One free call. Thirty minutes. Three questions answered.
Not a sales pitch. By the end you will know whether an AI agent is worth it for your business — including if the answer is no.
Everything from the call is yours to keep — whether you work with me or not. No follow-up sequence, no pressure, no obligation.
The engagement
From first call to a live agent in two to three weeks.
You are not buying a project that ends. You are handing over a job, and the system that does it stays managed.
STEP 01
We map the calls
The 30-minute session above. You get the map whether or not you hire me.
Day 1 · FreeSTEP 02
You hear it before you buy it
A working agent built on your real information and your real questions. You call it yourself and judge it. No slide deck stands in for this.
Days 2–5STEP 03
Live on a side door first
It starts on overflow and after-hours calls only — never a full switchover. Your main line is untouched until the agent has earned it.
Week 2STEP 04
We keep it right
Real conversations expose edge cases. Every month we review transcripts, correct what it got wrong, and update it as your products and prices change.
Ongoing
Who builds it
I spent fifteen years on the buying side of systems like this — including the ones that didn't work.
Before building AI systems I ran route-to-market, distribution and consumer activation at national scale for Japan Tobacco International, Unilever, Marico and Robi Axiata. I have sat in the seat you are sitting in: signing off on technology, then living with whatever it turned out to be. It is why this page talks about missed enquiries and cost per lead instead of models and integrations — and why the agent starts on a side door instead of your main line.
Musfeq Saleheen15+ years in commercial leadership · JTI, Unilever, Marico, Robi Axiata · Dhaka
Pricing
A setup fee, then a monthly that keeps it working.
An agent left unmanaged drifts within weeks. The monthly is what stops that — not a subscription for access.
Chat
A business whose enquiries arrive on WhatsApp and the website, not the phone.
BDT 60,000 setup
+ BDT 9,000 / month
- Chat agent on WhatsApp and your website
- Answers from your own product and service information
- Lead capture with instant team notification
- Bangla and English
- Monthly conversation allowance included
Most chosen
Voice + Chat
A business losing real money to unanswered calls. This is the Total Tools configuration.
BDT 100,000 setup
+ BDT 15,000 / month
- Everything in Chat
- Voice agent on your inbound line
- Retrieval over your full catalogue or service list
- Escalation and handover to your team
- Full transcripts and outcome reporting
- Monthly tuning and content updates
Voice + Booking
Clinics, consultancies and service businesses where the outcome is a slot in a calendar.
BDT 175,000 setup
+ BDT 28,000 / month
- Everything in Voice + Chat
- End-to-end booking against live availability
- Confirmations, reminders and rescheduling
- CRM or internal system integration
- Priority support and a monthly review call
Each plan includes a monthly conversation allowance; usage beyond it is billed transparently at cost. SIP and telephony call rates are charged by your carrier and are not included. Setup is a one-time fee. No lock-in — the monthly is cancellable with 30 days' notice, and your data is yours to take.
Before you ask
The six questions everybody asks.
Will it sound like a robot to my customers?+
Judge it yourself before you pay — that is what step two exists for. We build the agent on your
real information and you call it. If it doesn't sound right to you, it doesn't go live. Most of the work in
a good agent isn't the voice; it's controlling how much it says and when it stops talking.
What if it tells a customer something wrong?+
It answers from your own verified information rather than generating freely, and it is built to
say it doesn't know and pass the caller to a person instead of guessing. It also starts on overflow and
after-hours calls, so the first weeks of real conversations are reviewed before it ever touches your main
line.
Do I have to change my phone system or my software?+
No. The agent sits alongside what you already have. Chat runs on your existing number and
website. Voice connects to your line through your carrier. Leads and bookings are pushed into whatever you
already use — a sheet, a CRM, or your own database.
Is my customer data safe?+
Conversation records and lead data are stored in a database that belongs to your business, not
mine, and you can export or delete it at any time. Only what the conversation needs is collected — typically
name, contact number and what the customer asked about — and consent is captured as part of the conversation
itself.
Are you replacing my staff?+
Not in any business I've worked with. The agent absorbs repetition — the same twenty questions,
the after-hours enquiries nobody was answering anyway — and hands your team the conversations that need
judgement. Most owners redeploy people to follow-up and closing, which is where they were always more
valuable.
What happens if I want to stop?+
Thirty days' notice on the monthly, no penalty. Your conversation history, lead records and the
content you supplied leave with you. The setup fee covers work already delivered and isn't refundable once
the agent is live.
Start here
Thirty minutes. Three answers. No obligation.
Where your enquiries arrive, how many you are missing, and a straight yes or no on whether an agent is worth it for your business.
Pick a time that suits youor reach me directly
Based in Dhaka · Working with businesses in Bangladesh and abroad