Most booking calls arrive while reception is with a patient.
The phone rings during a consultation, at lunch, after closing. An AI agent takes the booking, confirms it, and reminds the patient the day before — without anyone leaving the front desk.
A clinic's phone does not respect the schedule. It rings while the doctor is mid-consultation, while reception is taking payment, during the lunch hour, and for two hours after the shutters come down. Every one of those calls is somebody trying to give you money, and most of them will simply ring the next clinic.
Diagnostics are worse again, because the questions are so repetitive: what does this test cost, do I need to fast, do I need a referral, when do reports come back. That is a script — and a script is exactly what an agent handles well, freeing your staff for the conversations that need a person.
What the agent handles on its own
- Answers test prices, preparation instructions, opening hours and report turnaround times.
- Books appointments against live availability, with a confirmation and a day-before reminder.
- Handles reschedules and cancellations without tying up the front desk.
- Answers in Bangla or English, which matters for older patients calling about results.
- Transfers anything clinical straight to a person — it never gives medical advice.
- Keeps a record of every enquiry, so no callback is lost on a sticky note.
What it deliberately does not do
- It never closes a sale or negotiates. It gathers the enquiry and hands a warm lead to your team.
- It starts on overflow and after-hours traffic only — calls your team is already answering keep going to your team.
- When it does not know something, it says so and passes the caller on rather than guessing.
- It gives no medical advice of any kind. Clinical questions go to your staff, always.
The questions people actually ask.
Can an AI agent book patient appointments automatically?
Yes, when appointment booking is part of your setup. The agent books against live calendar availability, sends the confirmation and reminds the patient the day before. If you would rather keep booking with reception, it captures the request and hands it to them instead.
Is patient data safe with an AI agent?
The clinic owns its conversation data. Records are kept for 90 days and then deleted automatically, can be exported or deleted on request at any time, and are never sold or used to train anyone's models. Storage is on ElevenLabs and on Aurabotix's own Supabase database.
What does an AI receptionist cost for a clinic in Bangladesh?
It depends on the clinic. A single-doctor chamber and a diagnostic centre with several departments need very different setups. The offer is built around your call volume, opening hours, channels and whether the agent should book patients directly. Most clinics start with a short paid pilot, credited in full against setup. Book a meeting and you will get a written offer sized to your clinic.
Will it replace my receptionist?
No. It starts on overflow and after-hours calls only — the ones nobody was answering anyway. Your reception keeps the calls they already take, and gets the repetitive ones off their desk.
Other places this pays for itself.
Thirty minutes. Three answers.
Where your enquiries actually arrive, how many are being missed, and whether an agent pays for itself for a business your size — including an honest no if it does not.